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Shopping

When Is “Product” Going To Be Back In Stock?

Due to the nature of our supply chain, we at AirsoftShop.ca have very little influence over shipping times and backordered products. For this reason, some key items may be out of stock for extended periods. Some products have expected dates of arrival for new stock. These dates are based on our suppliers’ quotes. Unfortunately, sometimes shipping delays occur which will change the expected date of arrival. We try to keep these dates as accurate as possible; however, until the shipment is in Canada, we are unable to speed up the process in any way.

Can You Please Give Me More Information On “Product”?

The product specifications posted on our site are based on confirmed and recorded information. We try to put on as much information as we have confirmed, however this sometimes will still not answer your inquiries. If you have further questions, feel free to contact us.

Can You Bring In A Product That Is Not On Your Site?

BuyAirsoft.ca is eager to expand our product offering to better suit the needs of our customers. We research our new products extensively and due to the costs of bringing in new product, we always want to ensure that our selection will be popular. We encourage you to write to our sales department with any recommendations for new product you may have. The more recommendations we get for the same product, the more likely we are to bring it in.

Do You Take Custom Orders?

Please inquire on the contact us page and if it is something we can bring in we will let you know.

Do You Carry “Replacement” Parts For My Gun?

We do carry some extra replacement parts to sell separately. Please contact us for specifics.

Do You Install Upgrade Parts?

Yes, we can install upgrade parts. BuyAirsoft.ca is not responsible for any damaged caused to your airsoft gun by any upgrade part. Our Technicians will assess the appropriateness of any upgrade parts before they are installed by a BuyAirsoft.ca Technician. Upgrade parts purchased from BuyAirsoft.ca and installed by anyone other than a BuyAirsoft.ca Technician will have no warranty and cannot be returned or exchanged.

Where Are You Located? Can I Come Buy A Gun Directly From Your Warehouse?

We have a storefront located in Red Deer, Alberta. Visit https://buyairsoft.ca/contact/  for all the details.

What Is The Best Way To Contact AirsoftShop.ca?

Part of the re-launching of Buyairsoft.ca is an attempt to better serve our customers. There are currently three ways to contact our staff: email, Live Chat, or phone. We will do our best to respond to emails received between the hours of 10 a.m. and 6 p.m. MST, Tuesday through Saturday within 2 hours of receiving your email. Our phone line will be operated during regular business hours, Tuesday through Saturday. Please feel free to leave a voicemail if you are calling outside of regular business hours. The exception to these hours is Statutory and Civic holidays applicable in Alberta.

For all of your contact options please visit our contact page.

Is There Any Chance Of My Order From AirsoftShop.ca Getting Seized Or Confiscated?

We 100% guarantee that your order will not be confiscated or seized. Any product for sale on our site has already cleared Canadian Customs and has been approved for sale in Canada. It will not encounter any further screening when ordering to a Canadian address.

Can I Order Airsoft Guns From Outside Of Canada?

While many companies from other countries will allow you to place orders from Canada, any gun attempting to be imported without proper licensing and adherence to Canadian Importation Laws will be confiscated. If you try to import a gun by yourself, you will most likely not receive it.

How Old Do You Have To Be To Buy/Own An Airsoft Gun?

If you are under the age of 18, we require permission from a parent or guardian for a minor to purchase products from AirsoftShop.ca. If you do not have permission to buy products online on your own, a parent/guardian will need to purchase products for you.

While minors are permitted to own airsoft guns, the use of an airsoft gun by a minor must be supervised. Goggles or safety glasses must be worn at all times during play. Particular caution must be used when playing with all-black guns. Please keep all orange barrel markers intact to ensure the public knows you are using a toy.

Since all products on our site are for purchase by customers 18 years of age or older; all shipments require an Adult (18+) Signature upon delivery. If nobody at the parcel’s destination can sign and prove age of majority for Canada Post or UPS, the parcel will be taken to the nearest post office or depot for pick up by an Adult (18+). If the parcel is not picked up at the post office within 2 weeks, it will be returned to AirsoftShop.ca. Surcharges and Additional Shipping Fees will apply for packages to be re-sent, or a Re-Stocking Fee will be applied and a partial refund issued.

Shipping

How much is shipping?

Shipping will vary on product weight and the destination of the order. Once your order is placed and you have selected your shipping type you will be given your total cost for your order including shipping and GST.

Do You Ship Internationally?

Buyairsoft.ca Can ship into the USA as long as the product meets USA import. Please note that additional modification charges may be required to ship into the USA please contact us for further information.

What Shipping Carriers Do You Use?

Our standard shipping method is Canada Post Expedited. Canada Post Xpresspost and Priority Courier options are available for an additional cost. We also offer UPS Standard, Expedited, and Express shipping options.

I Live in Canada, Do You Ship To Me?

Buyairsoft.ca caters to customers currently residing within Canadian borders. Because we ship through Canada Post, we can ship to rural residences and PO Boxes. If you live in Canada with a proper address, we can ship to you.

Why Is My Canada Post Tracking Number Not Working?

You must allow 36 hours to pass after receiving your tracking number, as it will not be active before these 36 hours have passed. If it has been well over 36 hours, email us and we will double check that you have the correct tracking number and will direct you with further instructions from there.

My Tracking Number Says My Order Was Successfully Delivered, But I Still Have Not Received It?

Please email us all your order information and all details pertaining to the problems you are experiencing with Canada Post. We will direct you with further instructions from there.

How Long Will It Take To Get My Order?

Our warehouse processes orders Tuesday through Friday and is closed on the weekends. We do our best to ensure all orders placed within regular business hours are shipped out of our warehouse within 24 hours of the funds being secured. Any orders placed on a weekend will be processed the next regular business day. You will be notified by email if there is a chance your order could be delayed due to uncontrollable circumstances (ie. customer information verification, underage customer, unclear shipping information, etc.).

Canada Post guarantees Expedited shipping within 9-10 business days. Our Express shipping methods take a maximum of 4-6 business days. Depending on your location in Canada, you may receive the order in as few as 2 days or next day delivery. UPS shipping options will generally be faster, depending on the service purchased.

When you are in the process of placing an order and you have chosen your shipping method, you will receive an estimated delivery date as well.

I Placed My Order Last Week And It Does Not Look Like It Has Been Shipped Yet, What Is Going On?

If you have placed your order and have used your Debit as your payment through PayPal, it will need to go through a bit more extensive verifying process and will take longer to verify than other methods of payment. Please refer to Paypal to double check the payment verification times. If your payment was verified, and still looks like it had no movement please contact us and let us know. We will do our best to help you out.

Payment

What Payment Methods Are Accepted?

We at Buyairsoft.ca are eager for everyone to feel safe purchasing online. We currently accept PayPal, Interac E-Transfers (EMT), and all major credit cards. PayPal also gives customers the option to link a debit account to their PayPal account. If you do not wish to use PayPal, we offer direct credit card payment over the phone.

Buyairsoft.ca also accepts credit cards over the phone. Simply build your order and select “Credit Card Call-In” as your payment method. Give us a call and we will be happy to process your order right away. This method can be used for Visa, MasterCard, AMEX (American Express), and Discover payments. Note: Please have your Order Number ready when you call.

Interac E-transfers (EMT) are also a payment method available to our customers. To pay via EMT, build your order and select “Interac EMT” as a payment method. From your online banking account, send the total value of your order to Payment@AirsoftShop.ca. Make sure that you use the password “Airsoft2012”. Please note that your EMT will be deposited by 1261333 Alberta LTD automatically.

What Is The Total Cost (Product(s) + Shipping + Taxes) Going To Be For Everything?

Due to Canadian law, tax rates for online purchases are now calculated based on the shipping destination. This means in order to see your cost with Tax you will need to register and be logged in or in your cart with a set shipping and billing address.

To find the total price with shipping on the item(s) you are interested in please follow these steps:

  • Select and add the products you wish to order to your Cart by clicking “Add to Cart” on the products’ page.
  • Once you have everything added to your cart that you would like to order and want a price quote for, please click “My Cart” on the user bar at the bottom right hand side of the page and select “View Cart”.
  • Once you have done that, you will see a box in the middle of your screen that is labeled “Estimate Shipping”. In this box you will enter your province and postal code and click “Get a Quote”.
  • Select the shipping method you wish to use for your order.
  • Click “Update Total” and to the right you will see your total price for everything, including a breakdown of shipping.
Paypal Will Not Accept My Credit Card?

Buyairsoft.ca uses Moneris card processing services. If you are having an issue with your credit card, we recommend contacting your card-issuing bank. If you have difficulties using your PayPal account, we recommend that you contact PayPal directly.

Orders & Returns

What Do I Do If I Want To Return A Product?

If, for any reason, you are not completely satisfied with your purchase, please notify us within 7 days for an Exchange. These items must remain unopened and in their original condition. Products being returned are only eligible for exchange or store credit. No refunds will be given. Buyairsoft.ca also cannot refund original shipping fees. There will also be a 15% restocking fee applied to all products being returned.

What Do I Do If I Receive The Wrong Product?

If you receive the wrong product, DO NOT use it. You must contact us at Returns@Buyairsoft.ca within 48 hours of receiving your order. Always ensure the product you receive is the correct product that you ordered from any online retailer, as these types of mistakes do happen.

What Do I Do If I Receive A Defective Product?

Buyairsoft.ca expects our customers to receive fully functional products that meet the standards reflected in the products’ description. Should you receive a product that is defective right out of the box, please notify us by email within 48 hours of receiving the order through our contact page. If a product cannot be repaired by our in-house Technicians, we will send you a replacement or store credit of equal value.

Who Pays For Shipping On Returns?

If a product is being returned to Buyairsoft.ca for warranty repair, the cost of return shipping is the customer’s responsibility. If the product meets the return requirements, shipping back to the customer will be at the cost of Buyairsoft.ca. Return requirements will be outlined during the return process, please contact us for more information.

What Is Not Eligible For Returns
  • Green Gas
  • CO2
  • BBs
  • Shooting Targets
  • Any consumable product
  • Upgrade and replacement parts – If you are unsure if a part is compatible with your airsoft gun, please call us (1.403.755.1769) and talk to one of our Technicians.
How Can I Cancel Or Change My Order?
Do I Need An Account To Place An Order?
How Do I Track My Order?
How Can I Return a Product?
How Can I Return a Product?
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